Privacy Policy
1. Introduction
Venwood LTD ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website and use our contact form.
We are the data controller responsible for your personal data and are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
We only collect the following personal data, which you provide voluntarily when submitting our contact form:
• Your name
• Your email address
We do not collect any sensitive personal data, financial information, or any other data beyond what is listed above.
3. How We Collect Your Data
We collect your personal data directly from you when you complete and submit the contact form on our website. This is the only method by which we collect personal information.
4. How We Use Your Data
We use the personal data you provide solely for the following purpose:
• To respond to your enquiry or message submitted via the contact form
We will not use your data for any other purpose, including marketing, without first obtaining your explicit consent.
5. Legal Basis for Processing
Our legal basis for processing your personal data is our legitimate interest (Article 6(1)(f) UK GDPR) in being able to respond to enquiries submitted through our website contact form. We have assessed that this processing does not override your rights and freedoms.
6. Cookies
Our website uses cookies. Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They allow the site to recognise your device and store certain information about your preferences or activity.
6.1 Types of Cookies We Use
We use the following categories of cookies on our website:
Strictly Necessary Cookies
These cookies are essential for our website to function properly. They enable core features such as page navigation and access to secure areas of the site. The website cannot function correctly without these cookies, and they cannot be switched off.
Analytics Cookies
We use analytics cookies to help us understand how visitors interact with our website. These cookies collect information such as the pages you visit, how long you spend on each page, and any errors you encounter. All data collected is aggregated and anonymised — it does not identify you personally. This information helps us improve the performance and usability of our website.
The analytics cookies we use may track:
• Pages visited and time spent on each page
• How you arrived at our website (e.g. via a search engine or direct link)
• Your general geographic location (country or region level only)
• Browser type, device type, and operating system
• Any errors encountered while browsing
6.2 Your Consent
When you first visit our website, you will be asked to consent to our use of analytics cookies. Strictly necessary cookies do not require your consent as they are essential to the operation of the site.
You may withdraw your consent at any time by adjusting your browser settings or using our cookie preferences tool if available on our site.
6.3 Managing and Disabling Cookies
You can control and manage cookies in several ways:
• Browser settings – most web browsers allow you to view, manage, block, or delete cookies through their settings menu. Please refer to your browser’s help documentation for instructions.
• Opt-out tools – you may be able to opt out of analytics tracking directly through your analytics provider’s opt-out mechanism.
Please note that disabling or deleting cookies may affect the functionality of our website and your browsing experience. Strictly necessary cookies cannot be disabled without impacting core site functions.
6.4 Cookie Retention
Different cookies are retained for different periods of time. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. Analytics cookies are typically retained for a period of up to 26 months, after which they expire automatically.
6.5 Third-Party Cookies
Our analytics cookies may be set by third-party providers acting on our behalf. These providers are contractually bound to use your data only for the purposes we specify and in accordance with applicable data protection law. They are not permitted to use your data for their own purposes.
We do not use any marketing, advertising, or social media cookies.
7. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data to any third parties. Your data may only be shared with third parties in the following limited circumstances:
• Where required by law or a court order
• Where necessary to protect the vital interests of yourself or another person
• With service providers who assist in operating our website, provided they are bound by appropriate data protection obligations
Any third-party service providers we use are required to handle your data securely and in accordance with applicable data protection law.
8. Data Retention
We will retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected — that is, to respond to your enquiry. Once your enquiry has been resolved, we will securely delete or anonymise your data unless we are required to retain it for a longer period by law.
9. Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, destruction, or disclosure. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete data
• Right to erasure – you may request that we delete your personal data
• Right to restrict processing – you may ask us to limit how we use your data
• Right to data portability – you may request your data in a structured, machine-readable format
• Right to object – you may object to our processing of your data based on legitimate interests
To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to all requests within one calendar month.
11. Right to Lodge a Complaint
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.
You can contact the ICO at:
• Website: www.ico.org.uk
• Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO, so please reach out to us in the first instance.
12. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your data protection rights, please contact us:
Venwood LTD
Please include "Privacy Policy" in the subject line of any correspondence so we can deal with your request promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.